1. General Information
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-3 business days. Delivery times may vary depending on your location and the shipping method selected at checkout.
2. Shipping Locations
We currently ship orders within Kazakhstan. International shipping is not available at this time.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and package size. Customers will see the final shipping price before confirming their purchase.
4. Delivery Time
Estimated delivery times depend on your location:
Delays due to unforeseen circumstances such as weather conditions or courier issues are beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment status.
6. Delivery Issues
If your package is lost, damaged, or delayed, please contact us at info@senpai.kz as soon as possible. We will assist you in resolving the issue.
7. Failed Delivery Attempts
If the courier is unable to deliver your package after multiple attempts, it may be returned to us. Additional shipping fees may apply for re-delivery.
8. Contact Us
For any questions related to shipping, please contact us at info@senpai.kz.