How can I place an order?
Add items to your cart, proceed to checkout, and complete the payment. You will receive a confirmation email.
What payment methods do you accept?
We accept credit/debit cards, online banking, and mobile payments.
Do you offer worldwide shipping?
Currently, we only ship within Kazakhstan. But we are open to suggestions to how we could ship it to you. If you'll cover the cost.
How long does delivery take?
Delivery usually takes 1-15 days depending on the location.
Can I return an item?
Yes, you can return items within 14 days if they meet our return policy.
How long does a refund take?
Refunds are processed within 30 days after we receive the returned item.
Are all products in stock?
Some items may be on pre-order. Availability is shown on the product page.
Do you sell original anime merchandise?
Yes, we sell both original and high-quality fanart products.
How can I contact support?
You can contact us via email at support@senpai.kz or through social media.